Cancellation & Refunds
Cancelling
You can cancel a paid plan at any time from Billing in your dashboard. There's no notice period and no cancellation fee. Your plan keeps working until the end of the month you've paid for; then your account moves to the Free plan and your API keys carry on with Free limits. You won't be charged again.
Changing plan
You can move between Standard and Pro at any time from Billing. The change takes effect straight away, and the price difference for the rest of the month is worked out automatically: charged when you move up, credited against future bills when you move down.
Refunds
Because a plan can be cancelled at any time and runs to the end of the period paid for, we don't normally refund part-used months. If something has gone wrong, such as a charge you didn't expect or a problem on our side that stopped you using the service, email hello@transcapi.com and we'll look at it fairly.
If you're a consumer
If you buy a plan as an individual rather than for a business, UK law gives you the right to cancel within 14 days of first subscribing. If you started using the paid plan during those 14 days, we'll refund what you paid less an amount proportionate to the service you've already had. To cancel under this right, cancel from Billing and email us to ask for the refund.
Payments
Payments are processed by Stripe, which is the merchant of record for your purchase, so refunds are paid back to your original payment method through Stripe and usually arrive within 5–10 working days.